Think about it. When you have a negative experience at a restaurant, you are less likely to leave as much of a tip as you would otherwise. Right? The same rings true for services provided by medical practices regardless of the specialty of medicine.

From Cardiology to Orthopedics, Dermatology or Pain Management, if a patient has a poor visit at your medical practice, he or she is going to be less likely to make a payment once the bill is received. Rather than receiving the bill and turning a payment around in a quick manner, a negative patient experience can often lead to them just sitting on the bill and paying late – if at all. A negative visit is linked to a delay in payment time.

This payment process doesn’t do you, or even the patient, any favors, which is why it is important to consider outsourcing your medical practice’s billing so that your medical team can pay more attention to what is really important, which is the patient and his or her health.

Put Your Focus Back on Patient Experience

There is a huge correlation between patient satisfaction and the patient paying their medical bill upon receiving it in the mail. As a result, the medical billing team at MEREM Healthcare Solutions has found that medical practices can become more profitable when they come together to work on patient care with a third-party that is focused on billing and collections.

When the patient arrives at your medical facility, he or she needs to feel as though they are the only patient in the room. From the moment the patient signs in, to the moment the patient leaves the practice, he or she needs to feel like their overall health was the priority.

Yet, if the front desk receptionist is more focused on getting the patient’s payment rather than what he or she is there for, it can start the vicious cycle of a patient having a poor experience.  But, if a third party was involved in taking care of payments, then the patient could receive the quality care from the moment he or she walked through the door because the front desk receptionist could focus more on the patient and why he or she is there, rather than on payment collection.

It Is All Perception

Now, it is not to say that when your medical team is handling billing, too, that your staff doesn’t care about the patients. But, from a patient’s view, it can come off that way, especially if he or she is sick, tired, frustrated, etc.

By taking this one step off your plate, you not only take stress off your medical team so that they can focus solely on patient care, but you are also opening the eyes of patients to see themselves as more than just a payment to your practice.

Merem Healthcare Solutions offers services for every step in a practice’s revenue cycle management. We can start from the beginning from credentialing and end with payment posting once an account has been satisfied. We offer a wide range of solutions which include auditing, billing, coding, consulting, credentialing, payment posting, practice management, and pre-collections training.  Check us out on our website or feel free to call us so see how we can help run your practice like a well-oiled machine – (205) 329-7519.