As we reach the end of 2018, a lot of reflection is happening from everyone – both personally and professionally. The team at MEREM Healthcare Solutions wants to help offer some tips or resolutions that your physician practice can make for 2019 in order to grow your medical practice and improve patient care. Where do you see your practice headed in 2019?

A New Year, A Fresh Start

Let’s take a look at three ways “New Year’s Resolutions” that your medical practice can make 2019 better for your patients, for staff, and for yourself!

Send Out Satisfaction Surveys

Does your medical practice put out satisfaction surveys for new and regular patients? While everyone has an opinion, patient satisfaction surveys can give you an idea of how your medical practice is performing as a whole.

Using the feedback you receive from patient satisfaction surveys can give you a starting point of things your medical practice needs to focus on, along with ideas on how you can improve in the future.

Make Deeper Connections with Patients

Although you are able to have close conversations with your patients during their appointment, it is also important to keep the lines of communication open and foster a relationship with your patients. The growth of technology has made it possible for communication to happen on a more frequent basis, especially when it comes to medical practices. Are you preparing for MIPS 2019 reporting?

For instance, your practice can utilize social media in order to host your own business page for your physician practice where you can:

• Post educational articles,
• Give updates on what is happening within the practice,
• Announce early office closures,
• And more!

By staying in touch with your patients on a more frequent basis, you can build their trust even more, as well as get in front of new, potential patients. In addition, you can provide an online portal for patients via your website that gives patients quicker access to their records. Patients want convenience. This is another way of giving them that when it comes to your medical practice.

Improve Your Referral Process

While social media platforms can help your physician practice to get information out there and stay in front of current patients. Testimonials and recommendations by word-of-mouth still play a vital role in growing your medical practice, but significant growth for specialty medicine comes from physician referrals. Therefore, be sure to continue to focus on your referral network.

• Do you have a referral program in place for your medical practice?
• How do you find and/or reach out to new patients?

Practice and Physician Liaisons network internally and externally as an important component for growing business, which is why improving your referral process should be one of the top three resolutions you set for yourself and your medical practice in 2019.

Merem Healthcare Solutions offers services for every step in a practice’s revenue cycle management. We can start from the beginning from credentialing and end with payment posting once an account has been satisfied. We offer a wide range of solutions which include auditing, billing, coding, consulting, credentialing, payment posting, practice management, and pre-collections training.  Check us out on our website or feel free to contact us to see how we can help run your practice like a well-oiled machine – (205) 329-7519.

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